Customer satisfaction is important to us, and impeccable service is one of the most best ways to achieve it.
Whether your have mechanical, electrical or mechatronic questions - contact our technical support department and benefit from the expertise and experience of our professional team. Our team analyses the respective task together with you and offers you a suitable solution at short notice.
- Service hotline for all questions regarding HIWIN products during assembly, commissioning and maintenance.
- Assistance with commissioning by telephone, Teamviewer, video conference or on-site.
- Execution of maintenance and repair work at your site.
- Shipping of spare parts with standard or express delivery.
- Assessment and analysis of defective components with subsequent preparation of a repair quote.
- Professional and reliable repair of your products (also for other makes for ballscrews).
- Development of a compatible solution in the event that repair is no longer economically viable.